This recent survey shows that only 20% of account holders visit branch offices of their banks rather than handling their accounts via digital banking. A survey done in the US shows that only 20% of customers visit the branch office of their banks This growth indicates better infrastructure of digital banking and easy access to online services in high-income nations. It shows that a huge portion of the world’s population will be using digital banking services.
The number of digital banking users is expected to reach 3.6 billion by 2024 Traditional And Digital Banking Statistics #11.
Stanford Federal Credit Union began offering online banking services to its consumers in 1994. As per digital banking statistics, financial institutions began their experiments with digital banking in the 1980s. Fully digitalized banks can offer higher interest rates to their customers and reduced service costs. It was the first fully online bank in the US without any branch offices. Security First Network Bank was launched as the first fully digitalized bank in 1995 In 2001, Bank of America became the first bank in the US that acquired more than 3 million digital banking usersĪt that time, digital banking consumers accounted for only 20% of its total customer base. The number of digital banking consumers is steadily rising in the United States, which reflects that the adoption rate is growing each passing year. There will be nearly 216.8 million digital banking users in the United States by 2025 Digital banks can provide 1 to 2% more APY as compared to traditional banksĭigital banks offer higher annual percentage yields as they have reduced costs. Experts say that banks that provide top-class digital banking services have an edge in bringing in new customers. Financial institutions can boost their customer base by upgrading their online banking platforms. Nearly 82% of customers say that they have not changed their banks due to the digital banking platformsĪs per the latest digital banking statistics, digital banking platforms can increase banks’ customer retention. The usage of chatbots can save around $7.3 billion for financial institutions in customer support costsĪlthough customer satisfaction with artificial intelligence-based customer service might need some improvements, the use of chatbots can save a massive amount for the global digital banking industry. India accounted for around 48 billion real-time online transactions in 2021 followed by China, the US, Canada, the UK, France, and Germany. As per the 2021 digital banking statistics, India leads the world in the number of real-time online transactions It is estimated that there will be around 1 billion digital banking users in these regions by 2024.
The Far East and China contributed to nearly 800 million digital banking users in 2020 The first online-only bank was launched in 1995.About 80% of banks in the US started offering digital banking services by 2006.Banks across the world face a loss of more than $1 trillion due to the rising rate of cybercrimes each year.Nearly 82% of customers are not willing to switch their banks due to the digital banking platform.Around 39% of consumers use banking apps as the primary banking method.25% of customers prefer using bank branches instead of digital banking.Nearly 89% of bank account holders in the US use mobile online banking for managing their accounts.Experts predict that the usage of chatbots will help the banking industry save nearly $7.3 billion in customer support costs by 2023.Around 94% of mobile banking users access digital banking services at least once a month.
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